Have you ever heard the saying “Failure to plan is planning to fail”? How about this one: “Hope is not a strategy”? Well, I talk to business owners every day and I’d say that about 90% of them run their business without a plan, just hoping that their business will get better. Good luck with that!

Have you ever heard the saying “what gets measured, gets done?” How about “inspect what you expect” or even “what you focus on grows?” What all of these sayings have in common is the idea that whatever you consistently focus your attention on will tend to improve. Whether you want to improve sales, profit, customer satisfaction or some other aspect of your business, the more you focus everyone’s attention on an area needing improvement, the more improvement you will see. There’s employee research starting in the 1920s and continuing till this day that backs this idea up.